ONE-STOP SHOP HOSPITALITY SUPPLIES
ModernCraft Hospitality is a global one stop hospitality and household products supplier and
Dedicated to offering the international buyer all kinds of hospitality and household products at competitive prices, ModernCraft Hospitality provides local service in overseas markets and
creates a one-stop solution characterized by easy operation, safe procurement and lower costs.
ModernCraft Hospitality has integrated the resources of more than 1,000 qualified manufacturers
worldwide, mainly located in China, and can provide its clients all over the world with over 3,000 different products in ten categories. With a comprehensive range of hospitality products and the best cost performance, ModernCraft accepts all OEM and ODM orders. In addition, we accept large quantity orders and we can fully customize products from all categories, from choosing raw materials to finishing touches.
This site offers our clients the ability to choose products and place orders any time from anywhere, to satisfy all your professional requirements. With our enormous pool of resources and innovative business model, ModernCraft Hospitality expects to take its quality products and
service to even more countries in the future.
CUSTOMER SERVICE HOURS
Mon - Fri: 9am - 5pm
Saturday: 10am - 2pm
Email order are open 24 hours
TERMS AND CONDITIONS OF SALE
CUSTOMER SERVICE HOURS
Our order lines (Local 1-240-461-8910) are available Monday through Friday from 9:00 am through 5:00 pm Central Standard Time and Saturday from 10:00 am through 2:00 pm. Closed Sundays. Email orders are open 24 hours
Prices and terms are subject to change without notice. All shipments will be made at prices prevailing at time of shipment. Orders requesting shipment beyond delivery schedules may be assessed a price increase.
All products ship F.O.B. Factory at the customer’s expense unless otherwise quoted. Certain products will need to ship by common LTL carrier and LCL Ocean Freight we will choose the best way unless otherwise requested. Specific shipment dates cannot be guaranteed, due to possible material shortages, accidents, strikes, governmental regulations and other factors and conditions beyond our control. We reserve the right to hold shipment of all open orders to customers whose account is past due. Please note: Posted rates reflect business address shipments only. Shipments to residential addresses may be subject to additional charges.
Order Cancellations after the item(s) have shipped are not allowed. Once they have shipped, you will need to refer to our Return Policy. Order Cancellations for special order items, custom-produced items and closeout items may not be allowed depending on the status of the order. Order Cancellations before the item(s) have shipped may be subject to a cancellation fee. The order cancellation fee increases depending on the stage of the order when cancelled. ModernCraft Hospitality reserves the right to amend this policy at any time. All returns must be returned in new (unused) condition in the original packaging, complete with any guarantees, and operating and/or assembly instructions that were included in the original package. Products that are made to order or customized at your request, including anything custom printed/imprinted (key tags, advertising specialties, etc.) or made-to-measure or custom colored (draperies, blinds, lamp shades, upholstered furniture, tablecloths, etc.) may only be returned if we did not follow your instructions or if there are defects in materials and workmanship at the time of delivery. Defective custom merchandise must be returned within thirty (30) days of delivery.
Returns due to a customer’s ordering error will be charged freight and a restocking fee. The restocking fee applied depends upon the timeliness of the return and the condition of the return. No returns for credit are accepted after 90 days. Freight charges will not be credited on orders returned due to customer’s ordering error. All returns require a return authorization number from our Customer Relations department before returning, including those items shipped directly from the manufacturer. Please contact Customer Service at 1-240-461-8910. No orders that originally shipped from the manufacturer to you will be accepted at any of our distribution centers unless previously authorized by us.
Custom orders require payment in advance. Please be certain of all details (size, color, etc.) of custom orders, as they are non-returnable.
Non-catalog items and volume purchases are nonreturnable. Custom orders, including custom cut draperies, baton rods, signage, keytags, tablecloths, etc. are nonreturnable.
Warranty items are nonreturnable. Please refer to the product warranty for any returns or exchanges.
LIMITATION OF LIABILITY
Our sole liability for goods sold is limited, at our election, to the repair or replacement of those goods, or repaying or crediting you for the purchase price of the goods. We will not be liable for any incidental or consequential losses, damages, lost profits, or expenses directly or indirectly arising from the sale, handling, or use of any of the products. or from any other cause. You must submit all claims to us in writing within fifteen (15) days from the date you received the goods.
DAMAGE OR DEFECTIVE ITEMS
If your package arrived damaged in transit, please note the damage next to your signature at the time of delivery. If your package had concealed damage or contained defective merchandise, please call us within 3 business days of receipt at 1-240-461-8910
MUST YOU ACCEPT DAMAGED MERCHANDISE?
That depends on how bad the damage is. If there is extensive damage and the merchandise cannot be salvaged, the driver may agree to total refusal of shipment. If the merchandise is not totally damaged, you must accept it–but be sure to have the driver note and initial the damage on the delivery receipt. Keep the damaged merchandise, carton, and packing material so they can be inspected and the liability determined. Do not file a claim with the carrier. Contact us for further instructions at 1-240-461-8910. You must notify us within ten (10) calendar days of delivery. You must pay all additional costs incurred if any shipments are returned to us as a result of your unexcused delay or failure to accept proper delivery.
If you should find concealed damage, keep the merchandise, carton, and all packaging material so they can be inspected and the liability determined. If you want us to assist you, you must notify us within ten (10) calendar days of delivery. Contact us for further instructions at 1-240-461-8910. Do not file a claim with the carrier.
It is very important that you examine each carton in the presence of the driver, at the time of delivery, because according to federal law, once you sign for merchandise, you become responsible for it. The only exception is if you or the driver note any damage on the delivery receipt at the time of delivery. We are bound by time constraints imposed by freight companies and the law. Claims received by the carrier after fifteen (15) calendar days from the delivery date cannot be honored, so you must notify us within ten (10) calendar days of delivery if you want us to help you process the claim.
Feel free to contact us with any questions or inquiries. If looking for a quote on our catalog items, please provide us with the model number, quantity, and type of delivery service. With that information we can get you an estimate within 48 hours.
600 Jefferson Plaza | Suite 308 | Rockville | MD | 20852
We manufacture thousands of hospitality supplies as well as accepting any ODM & OEM.
We offer global shipping F.O.B Port of Destination or Door to Door services.
We can supply anything you request from dining room supplies to hotel guestroom furniture.